You have the right to withdraw from a contract concluded with us within 30 days without giving any reason. The withdrawal period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
 
To use your right of withdrawal, it is best to send us an email to withdraw from this contract at goldfishart@gmail.com

If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (by email). To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period (30 days after receipt of the goods).

consequences of revocation

If you cancel a contract, we will refund all payments that we have received from you, minus the cost of return shipping, promptly and at the latest within 30 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
 
We may refuse to refund until we have received the goods back
or until you have provided evidence that you have returned the goods, whichever is earlier.
 
You must return the goods promptly, in any event no later than 30 days from the date of your order, to

Goldfish

GrünbergerStr. 55, 10245, Berlin, Germany. 

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You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

You can reach our customer service at goldfishmatan@gmail.com

We usually respond within 48 hours, but no later than five working days.