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What is augmented reality (AR) art?Augmented reality (AR) art combines traditional art with digital elements. Using an app like ARTIVIVE, you can scan a physical print to see it come to life with animation and sound through your phone or tablet.
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How does it work?Once you purchase one of our prints, download the free ARTIVIVE app on your smartphone or tablet. Hang the print on your wall, open the app, and point your device at the artwork. Watch it come to life in real-time!
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Do I need special equipment to view the augmented reality?No special equipment is required! All you need is your smartphone or tablet and the free ARTIVIVE app.
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What is ARTIVIVE, and how do I download it?ARTIVIVE is a free app that brings our prints to life through augmented reality. It’s available for download on both the Apple App Store and Google Play Store.
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What kind of prints do you sell?We sell high-quality, AR-enhanced prints featuring unique artwork. Each piece is designed to be visually appealing both as a static print and as an interactive AR experience.
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Are the prints framed?Our prints are sold unframed unless otherwise specified. This allows you to choose a frame that best suits your style and space.
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What sizes are your prints available in?Our prints come in various sizes. Please check the product description for specific dimensions.
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Can I frame the print with glass? Will the AR animation still work?Yes, you can frame the print with glass, and the AR animation will still work perfectly! Just ensure that the glass is clean and free of glare. The ARTIVIVE app needs a clear view of the print to recognize it, so avoid highly reflective or tinted glass for the best experience.
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Is the ARTIVIVE app free?Yes, ARTIVIVE is completely free to download and use.
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Do I need an internet connection to view the AR content?Yes, you’ll need an internet connection to load and view the augmented reality animations.
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The AR isn’t working—what should I do?Make sure your print is well-lit and free from glare. Ensure your device is connected to the internet and the ARTIVIVE app is updated to the latest version. If the issue persists, try restarting the app.
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Will the app and the AR animation work forever?The ARTIVIVE app and AR animations are hosted on a reliable platform designed for long-term use. As long as ARTIVIVE continues to support the app, you’ll be able to enjoy the AR experience. We are committed to maintaining our interactive content and ensuring your art remains viewable for years to come.
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What happens if ARTIVIVE stops supporting the app?In the unlikely event that ARTIVIVE discontinues their service, we’ll work to migrate the AR animations to another platform or provide a solution to keep your interactive experience alive.
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Where do you ship to?We offer worldwide shipping. Shipping rates and times will be calculated at checkout based on your location.
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How long will it take to receive my print?Processing and shipping times vary based on your location. Typically, orders are processed within 2 business days, and delivery can take between 3-20 days, depending on your location.
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Do you offer digital downloads of your AR art?No, we only offer physical prints to maintain the integrity of the interactive experience.
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Do I need to create an account to make a purchase?No, you can check out as a guest.
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Who owns the copyrights to the illustrations and animations?All illustrations and animations featured in our prints are original creations, and we hold full copyrights for them. This ensures that the core artwork and AR experiences are protected under copyright law.
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Do you use third-party content in your animations?In some cases, we may use third-party footage, sound, or visual elements from licensed online sources to enhance the animations. We make every effort to ensure that any third-party content we use is properly licensed for commercial use.
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What happens if there’s an issue with third-party content?We take copyright compliance very seriously and do our best to avoid any issues. However, if any third-party content is later found to be improperly licensed or raises concerns, we will address it promptly by replacing or updating the animation to resolve the issue.
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Can I use your prints or animations for commercial purposes?No, our prints and animations are for personal use only. You are not permitted to reproduce, resell, or use them for any commercial purposes without our written consent.
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Can I share videos or photos of the AR animation on social media?Yes! We encourage you to share your AR experience on social media for personal use. Please tag us @Goldfish_AR . However, using the animations for commercial content, advertisements, or any promotional purposes requires prior permission.
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The AR animation doesn’t match my print. What’s wrong?Double-check that you’re scanning the correct print with the ARTIVIVE app. If you’re still having issues, contact us, and we’ll be happy to assist.
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The print is damaged or defective. What should I do?If your print arrives damaged, please contact us immediately with photos of the damage, and we’ll work with you to resolve the issue.
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Can I share my AR experience on social media?Absolutely! We encourage you to share your interactive art experiences on social media. You can find the red button in the app. Clicking it starts 10 seconds of recording and then uploads directly to social media. Be sure to tag us @Goldfish_AR
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Can I gift an AR print to someone else?Yes! Our prints make great, unique gifts. Just enter the recipient’s address at checkout, and we’ll take care of the rest.
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How do I care for my print?Keep your print in a dry, well-lit area away from direct sunlight to prevent fading. For best results, frame your print behind UV-protective glass.
Frequently asked questions
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