We want you to be completely satisfied with your purchase. If you are not happy with your order, you have the right to return it under the following conditions:
Return Period: You can return your item(s) within 14 days of receiving your order.
Condition of Items: Returned items must be in their original condition, unused, and in the original packaging.
Return Shipping Costs:
For returns within Germany, we provide a prepaid return label.
For returns from outside Germany, the customer is responsible for return shipping costs.
How to Initiate a Return:
Contact us at goldfishmatan@gmail.com with your order number and reason for the return.
We will provide you with detailed instructions and a return label (if applicable).
Pack the item securely and return it to the address provided.
Refunds:
Refunds will be processed within 14 days of receiving your returned item(s).
Refunds will be issued to your original payment method.